Privacy Policy

Lavanda Ventures Ltd. ("Lavanda," "we" or "us") are committed to protecting and respecting your privacy. This privacy policy explains how we use any personal information that we collect about you when you visit our website. For the purposes of the Data Protection Act 1998, Lavanda is the data controller of personal information we collect about you. Lavanda’s registered office is The Record Hall, 16-16a Baldwin's Gardens, London, EC1N 7RJ. Lavanda’s company number is 9059982.

1. INFORMATION WE OBTAIN

Our website collects your name, email address and phone number. If you contact us, we may keep a record of that correspondence. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in promotions or competitions.

Cookies are used on our website. Most browsers now alert you when a cookie is offered on the webpage and permit you to refuse or accept it. Cookies provide information regarding the computer used by a visitor. We use a persistent cookie to identify you when you return to our website and improve your experience. The cookie is downloaded to your computer and stored on the computer’s hard drive. You can adjust the settings on your computer to decline any cookies if you wish. For more information please visit http://www.aboutcookies.org/.

We may use third-party web analytics services on our website, such as Google Analytics. These service providers help with our analysis of how visitors use the website. The information gathered by these means (including data points such as your IP address) will be disclosed to or collected directly by these third-party service providers. If you would like to learn how to opt out of Google Analytics, please click here.

The providers of third-party plug-ins and widgets on our website, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the website and your interactions with the plugins and widgets. We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, locale, time zone). This information is subject to the privacy policies or notices of the third-party providers of the plugins and widgets.

The information you provide is considered as Personal Data and you therefore become a Data Subject in accordance with the Data Protection Act 1998 (the “Act”).

2. HOW WE USE THIS INFORMATION

We use personal information held about you in the following ways:

To send you information, news and updates about Lavanda. Information about promotions and offers will only be sent to you in accordance with the marketing preferences that you set.

To ensure that content from our website is presented in the most effective manner for you and for your device.

To allow you to participate in interactive features of our service, as and when you choose to do so.

To undertake troubleshooting, data analysis, testing, research, improving the service and developing new products and services.

To undertake troubleshooting, data analysis, testing, research, improving the service and developing new products and services.

To protect our rights or property, or the rights and property of others; to detect and investigate illegal activities and breaches of any agreement we have with you.

To send information about, and/or manage your participation in any promotions, surveys, offers, focus groups and market research.

To respond to any inquiries.

If we intend to use the information in any other way, we will provide specific notice of its usage when the information is collected.

3. INFORMATION WE SHARE

We may disclose information we collect in the following circumstances:

We may share your information with third-party service providers who support us in providing our service, such as software vendors and website developers. These business partners will be given limited access to your information under reasonable confidentiality terms. We may share information about website and mobile app usage (collected through web technologies such as log files and clear gifs) with our third-party business partners who perform services on our behalf, which may include identifying and serving targeted advertisements, content or service fulfilment, or providing analytics services. We may also aggregate or otherwise strip data of all personally identifying characteristics and may share that aggregated, or anonymised data with third parties. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of Lavanda, our customers, or others we will. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and crime detection and prevention.

Direct Marketing:

From time to time, we and our third-party marketing partners may send information to you regarding our products and services, upcoming events and promotions and other information that may be of interest to you. For information about how to unsubscribe from marketing communications, please see the “Your choices and rights regarding your information” section of this Privacy Policy.

4. YOUR CHOICES AND RIGHTS REGARDING YOUR INFORMATION

You can unsubscribe from email communications from us at any time by clicking on the unsubscribe link provided in each email.

If you would like to access the personal information we hold about you, or request that we correct, amend, delete or block the information by contacting us as indicated in the “How to Contact Lavanda” section of this Privacy Policy.

You may also request that we delete your data at any time. Where provided by law, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your personal information, and we will apply your preferences going forward.

5. DATA TRANSFERS

The personal information we collect may be transferred to and stored in countries outside of the UK and EU. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the UK. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this privacy policy.

In the event that Lavanda is merged with or acquired by another company your personal information may be disclosed to our advisers, or any prospective acquirer and their advisers. In the event of a successful transaction, your personal information will be passed on to the new owners of the business.

6. LINKS TO THIRD PARTY SITES

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates or third-party partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. CHILDREN’S DATA

We do not knowingly collect information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will delete that information as soon as possible. Please find our contact details in the ‘How to Contact Lavanda’ section at the bottom of the page if you have any questions about our privacy practices or to let us know if you have reason to believe that we have collected information from a child under 13.

8. HOW WE PROTECT YOUR INFORMATION

Lavanda cares about the security of your information and uses commercially reasonable safeguards to preserve the integrity and security of all information we collect and that we share with our service providers. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information that users supply will not be intercepted while being transmitted to us over the Internet.

9. CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10. HOW TO CONTACT LAVANDA

Questions, comments and requests regarding this privacy policy are welcomed and should be raised to us via email at [email protected] or sent to: Lavanda Ventures Ltd., The Record Hall, 16-16a Baldwin's Gardens, London, EC1N 7RJ. Last revised 24th August 2017

11. STATEMENT ON GDPR

We are aware of the incoming General Data Protection Regulation that will apply from the 25th of May 2018. As of this minute, we are taking every step the ICO are advising to make sure we are fully prepared for when it comes into action, and will adjust our privacy policy as further guidance emerges from the ICO in due course ahead of GDPR coming into force. This includes:

Making sure we have an up to date record of all our processing activities.

Revising our privacy notice to make sure it includes things like our lawful basis for processing data and our data retention period.

Checking our procedures to ensure all the rights for individuals are covered, including the new right to data portability.

Making sure we are aware of the new laws regarding subject access requests like the reduction in time to comply from 40 days to one month.

Documenting our lawful bases for processing data to make sure we comply with the GDPR’s accountability requirements, especially regarding the increased rights for people to have information deleted when consent is our lawful basis for processing their data.

Making sure all consent is clearly opted in to and removing things like pre-ticked boxes as an indicator of consent.

Putting in place a system that ensures all personal data breaches that result in a risk to the rights and freedoms of individuals are reported to the ICO and the persons involved if the risk is significant.

We follow a thorough privacy by design approach with full end to end encryption, modern encryption techniques (bcrypt), we store minimum personal data, we don’t ever store credit card details, we don’t transmit passwords in the clear, and we don’t retain personal data of anyone no longer relevant to the business.

We have assigned a data protection officer to take responsibility of our compliance with these new laws.

Last revised 30th August 2017.